Refund Policy

Last updated: 2026

Digital product nature

Our products are digital downloads delivered immediately after purchase. Because you receive the full content at once, we cannot "return" a guide once it has been accessed. This affects how refunds work.

When we will refund

• You were charged more than once for the same order.
• You were charged but never received access to your download, and we could not resolve it.
• The file is corrupted or materially different from its description, and we cannot provide a working replacement.

When we generally cannot refund

• You changed your mind after downloading the guide.
• You expected a different topic or level than the guide's stated description.
• You no longer need the guide.
• The guide has already been downloaded to your device.

How to request a refund

Contact us through the contact page or open a ticket from your account. Include your invoice number and the reason for the request. We aim to respond within two business days.

Processing time

Approved refunds are issued to the original payment method. Depending on your bank or card provider, it may take several business days for the credit to appear.

Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer protection law, including Ontario's Consumer Protection Act, 2002, or equivalent legislation in your own jurisdiction.

Contact

Questions about a refund? Email support@howtovibecode.org or use our contact page.